LAB11 Return Policy

Treatments & Services

No refunds or credits on treatments or services, as per Client Agreement signed during Consultation appointment.


An unopened, sealed product may be exchanged within seven (7) days of original purchase. Any difference in cost will be credited or charged to the client at the time of exchange.


An unopened, sealed product may be returned for a full credit of the purchase price within seven (7) days of original purchase.

Exception to policy due to an allergic reaction: A product may be returned if an allergic reaction to the product has been confirmed by LAB11 within seven (7) days of first use. If you believe you are experiencing an allergic reaction to a product, please take photos and contact LAB11 immediately.


When first opened, if a product’s container appears to be damaged or defective in a way that may inhibit the use of the product or affect its potency, please contact us immediately and we will gladly exchange the product.


For more information about our policies or if you have questions, please contact us by e-mail at or by mail using the details provided below:

201-217 19 St. NW, Calgary, AB, T2N 2H9, Canada